modern mud

Shipping

Products are delivered free of charge within Toowoomba, Queensland, Australia 4350 boundaries.

 

All other orders will be sent through Sendle or Australia Post.

 

Sendle are Australia’s first carbon neutral delivery service and we use their compostable satchels. They look like plastic and feel a bit like plastic, but they’re made from 100% biodegradable and compostable materials. Goodbye plastic. Hello compostable satchels. Friendly for business, friendly for the environment!

 

Once your you have finished with your satchel simply take off the label and pop the satchel in with food scraps and green waste to start breaking down. The satchel will biodegrade within 90 days in a regular home composting process.

 

These clever satchels have passed Australia’s stringent AS5810 certified home compostable requirements, which includes a worm toxicity test, so they’re even worm farm friendly.

 

Refund Policy

Modern Mud all natural, organic and mineral ingredients are extremely unlikely to cause an adverse reaction. Without any known irritants, Modern Mud’s products have virtually no risk. If you do experience an allergic reaction cease use. Modern Mud is not responsible for any individual reaction to any particular ingredient; please read the ingredient list on each product before purchase or use.

Due to hygiene reasons we cannot accept exchange or returns on non-faulty items so please choose carefully! Return for refund policy is not applicable for wrong colour or product choice for purchases made in-store or online. Nor do we refund for a change of mind. Items cannot be returned that have been purchased from other retailers or wholesalers selling Modern Mud. Please deal with whom you purchased your product with directly. A refund is not available if the customer bought them for someone else who doesn’t want them.

RETURNS
Our policy lasts 7 (seven) days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

For any product return to be considered for exchange, repair, credit or refund, the customer must first phone Modern Mud 0419 865 389 or email kylie@modernmud.com.au to clarify eligibility and process, receive instructions on how the items are to be returned and be given a reference code. This also permits clear communication. Do not send products back without phoning or emailing Modern Mud first; return in itself does not guarantee entitlement, and we do not accept responsibility should the items become lost or damaged in transit. It is the customers responsibility for the product up until Modern Mud receives shipment. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sometimes subtle and unavoidable variations in colour, texture or scent may occur between the batches with natural products, this is not a refundable option. Nor do we refund / exchange because a customer may not care for a product’s colour, texture or perceived performance on the individual. These are not faults of the actual product.

SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item because it defective, send us an email with proof of fault to kylie@modernmud.com.au

SHIPPING A RETURN
To return your product, please make sure you contact us first to authorise your return. Once authorised you can mail your product to: Modern Mud, 5 Sonnenberg Street, East Toowoomba QLD 4350

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Privacy Policy

Modern Mud Australia
Kylie Levande
kylie@modernmud.com.au
0419 865 389
modernmud.com.au

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. Email marketing (if applicable): We may send you emails about our business, new products and other updates, you can unsubscribe at any time.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day.

CONSENT

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information but strict security policy ensures no sharing of this information.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

THIRD-PARTY SERVICES

In general, the third-party providers used by us such as payment gateways, will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us and they also have their own privacy policies.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website’s Terms of Service.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and recommend you read their privacy statements.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

SECURITY

To protect your personal information, we take precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at kylie@modernmud.com.au

Terms of Service

Modern Mud products are for external use only. Products and information included is not intended to diagnose, treat, cure, or prevent any disease.

OVERVIEW

This website is operated by Modern Mud Australia. Throughout the site, the terms “we”, “us” and “our” refer to Modern Mud Australia (Modern Mud). Modern Mud offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced here. These Terms of Service apply to all users of the site, including without limitation users who are browsers, consultants and customers.

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. It is your responsibility to check this page periodically for changes.

Our store is supported by woocommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

Prices for our products are subject to change without notice.We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Your submission of personal information through the store is governed by our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information.

Questions about any of the above sections should be sent to kylie@modernmud.com.au

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